Terms & refunds

The check-up is free and always will be — it never needs an account. Monitoring is a subscription: the Solo plan is £12 a month, or £120 a year, for up to three sites; the Practice plan, for a client list, is £49 a month, or £490 a year, for up to twenty-five. You can cancel any time from your account page, and if you cancel Gus keeps your sites and history safe in case you come back. We speak plain English, we don't do scare tactics, and we only ever look at your site the way a normal visitor's browser would.

Gus is built and run by Outwoods Technologies Limited, registered in England and Wales (company number 16382158, registered office 3rd Floor, 86‑90 Paul Street, London EC2A 4NE). If you need us, email hello@outwoods.tech — a person reads it.

Anyone can run a check-up on any website address, free, without an account. Gus only performs passive checks — the kind of requests an ordinary browser or a public DNS lookup makes. He never probes, never tries to log in, and never changes anything on the site he's looking at. Running a check-up on a site isn't a claim that you own it, and the report describes what Gus could see at that moment — it's honest about anything he couldn't check.

Monitoring is a subscription. On the Solo plan (£12 a month, or £120 a year) Gus checks up to three of your sites once a day each and emails you, in plain English, when something has actually changed, and you can ask for up to three in-depth assessments in a calendar month. No news is good news — a quiet day sends nothing. Alert emails only go to an address you've confirmed, and every one carries a working one-click unsubscribe for that site.

The Practice plan (£49 a month, or £490 a year) is the same service sized for a practice looking after a client list: up to twenty-five sites watched daily, and up to twenty in-depth assessments in a calendar month. On either plan, a site is proved yours before Gus takes an in-depth look at it — the same DNS record or mailbox code for a client's site as for your own. That's the law rather than a plan feature, and no plan buys past it.

On either plan you choose which of your sites Gus watches, changing your mind whenever you like from your account page. On the Solo plan you can keep more sites on your account than the three it watches — up to twenty-five in all, free, which is what your check-up history hangs on. An account holds twenty-five sites at most on either plan, so on the Practice plan the sites it keeps and the sites it can watch are the same twenty-five. Switching one off never deletes anything: the site, its history and its report links all stay exactly where they are. If you look after more sites than the Practice plan covers, get in touch and we'll work something out.

You can pay monthly or yearly. A yearly plan is the same plan, paid once for twelve months at ten times the monthly price — two months' worth less than paying monthly — and it renews once a year unless you cancel. You can switch between monthly and yearly, and between Solo and Practice, from your billing page; Stripe works out the difference for the rest of the period. If a price changes, it changes for new subscriptions. An existing subscription keeps the price it started at for as long as it runs.

Not ready for a plan? One in-depth assessment of one site you've proved is yours costs £49, paid once, with no subscription. It's the same assessment the plans include, and it's used up when its report is delivered. You can cancel it for a full refund at any point before the report is delivered; because the report is delivered digitally and consumed on delivery, the 14-day cooling-off right no longer applies once the report has been delivered, and you agree to that at checkout. Nothing is used up until you ask for the assessment, and a refused run — a site you haven't finished proving, say — doesn't use it up either.

Payments are taken by Stripe; Gus never sees or stores your card details. We're not VAT-registered, so there's no VAT to add — the price shown is the whole price.

Cancel any time from your account page ("Manage billing") — no email required, no retention hoops. Your subscription then runs to the end of the period you've paid for and stops; your sites and their history stay on your account either way.

As a UK consumer you also have a statutory 14-day cooling-off period from the day you subscribe. Because monitoring starts working for you straight away, if you cancel inside those 14 days we'll refund you in full, less nothing — we'd rather keep it simple than pro-rata a subscription, and the same goes for the yearly plans. If something went wrong on our side, tell us and we'll put it right; that usually means a refund without any fuss.

Gus reports what his passive checks could see, honestly, including when a check couldn't run. A calm report is not a guarantee that a site is secure, and Gus is not a substitute for professional security testing or advice — he's the friendly first look that tells you what's worth asking about. We're not liable for losses arising from decisions made on the report's contents beyond what UK law doesn't allow us to exclude (nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence).

The free check-up is rate-limited per visitor so it stays fast and free for everyone. Don't use Gus to probe sites you have no legitimate interest in, and don't attempt to use it as an attack tool — its passive-only design exists precisely so it can't be one.

If these terms change in a way that matters, subscribers get an email before it takes effect. These terms are governed by the law of England and Wales.